Support
Get help
Write to us and we answer. Support is free, for every user, whether or not they bought the Pro upgrade.
- [email protected]
- Languages
- English, French
Reporting a problem
Write to us and we answer. Support is free, for every user, whether or not they bought the Pro upgrade.
1
Turn on the log
In the app’s Settings, under Debug, turn the log on.
2
Reproduce the problem
Repeat the action that goes wrong, so the log captures what actually happens.
3
Share the log
Tap Share. The recipient, subject and message are already filled in, and the log goes out as an attachment.
What to include
- the exact model of your receiver, and of your HEOS speakers if you have any
- the model of your phone or tablet, and its system version
- the steps to reproduce the problem, and what you expected instead
Other resources
Frequently asked questions · User manual (PDF) · Release notes